TCS Chairman N Chandrasekaran calls GenAI a “civilisational shift,” as the company outlines major investments in AI agents, infrastructure, and partnerships.
Tata Consultancy Services (TCS), headquartered in Mumbai, Maharashtra, and India’s largest IT services company, is steering strongly toward generative artificial intelligence (GenAI) as part of its long-term vision. In the company’s annual report published on May 27, 2025, N Chandrasekaran, Chairman of Tata Sons and the TCS board, described GenAI not merely as another technological advancement, but as a “civilisational shift” with the potential to benefit every industry.
TCS, with a revenue base of over USD 30 billion and employing more than 607,000 people, plans to form a large pool of AI agents to work alongside its human workforce. These agents will function within a “human AI” model designed to enhance delivery and operational efficiencies.
Our strategy has four pillars, First, building a large pool of AI agents; second, delivering solutions via a human-AI collaborative model; third, investing in AI-focused data centers and cloud infrastructure; and fourth, forming alliances with hardware partners, solution innovators, and startups.”
TCS Chairman N Chandrasekaran
As part of its AI initiative, TCS has launched ‘TCS WisdomNext,’ an enterprise-grade GenAI platform. The company aims to house the largest GenAI-trained workforce in India by 2025.
CEO and MD K Krithivasan echoed this focus, highlighting that clients are evolving from pilot AI projects to ROI-driven implementation. “We are supporting clients with domain-specific AI solutions, establishing AI labs and centres of excellence,” he said, adding that over 150 AI agents are currently active.
The shift has also influenced leadership decisions. The appointment of Aarthi Subramanian as President and COO, and Mangesh Sathe as Chief Strategy Officer, are moves driven by the rising influence of AI in business, according to Krithivasan.
Despite rapid AI integration, TCS executives reassured that job losses are not expected. Instead, roles will evolve alongside automation. Nonetheless, the overall pace of hiring has slowed across the Indian IT sector, partly due to automation and the post-COVID workforce buildup.
Chandrasekaran also acknowledged broader challenges for businesses in 2025, including geopolitical tensions and the emergence of a multipolar global order that continues to reshape markets and strategies.
With these steps, TCS is positioning itself not just to adapt to GenAI, but to lead India’s tech services sector into a new AI-driven era.
